We endeavour to ship all our orders within 24hours. However, availability of couriers can sometimes hinder dispatch or if paying by bank deposit orders are shipped once payment is received. If there is an extended delay we will contact you via your email address.

All orders are sent by NZ Courier Post with a tracking number.

DO NOT SIGN for a couriered parcel if it is damaged, by doing so you are agree that the parcel was received in an acceptable state. If a parcel is lost or damaged please contact us immediately so we can discuss with NZ Post or courier company.

Taxes

All fabric prices include GST (15%).

For our international customers:

  • Our invoices will be NZ GST exclusive
  • Customs at the destination country will determine the appropriate duties and taxes relevant to your order value. Payment of these duties and taxes are the responsibility of the recipient.

NZ Deliveries

Non-Artisan Textile Orders:

  • $9 Delivered to letter box
  • $11 Delivered to front door
  • $5.50 for Rural Delivery on top of above prices

Artisan Textile Orders:

  • $9 Delivered to letter box
  • $11 Delivered to front door
  • $5.50 for Rural Delivery on top of above values
  • Artisan Fabric Only Orders Over $50.00 NZD = FREE delivery within NZ

International Deliveries

  • All international orders need to be processed manually. Please email us your order so that we can obtain an appropriate delivery charge. email: info@provenance.co.nz